1. Orders & Pricing All prices are in SAR and include 15% VAT. We reserve the right to cancel orders if an item is out of stock or incorrectly priced.
2. Payments & Delivery We accept mada, Apple Pay, Visa, and Mastercard via secure payment gateways. Deliveries take 2 to 7 business days across Saudi Arabia.
3. Equipment & Hardware Use Hardware (cameras, NVRs, switches, access control) is sold on a supply-only basis unless an on-site installation service is purchased separately. Customers are responsible for local electrical and network compatibility.
4. Returns & Exchanges
- Timeframe: 7 days for returns, 14 days for exchanges.
- Condition: Items must be 100% unopened, unused, in original packaging with all factory seals and serial numbers intact.
- Installed / Activated Items: Hardware that has been mounted, connected to power/network circuits, or has activated firmware/software cannot be returned.
5. Warranty & Defects Report any item damaged on arrival within 48 hours for a replacement. All standard hardware includes the official 2-year warranty against manufacturing defects.
6. Refunds Approved refunds are issued back to the original payment method within 5–14 business days. Return shipping on non-defective returns is the customer’s responsibility.